Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase from Door Post. If you are not happy with your order, you may return it within [mention return period, e.g., 7, 14, or 30 days] of receiving it. To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received.
• It must be in its original packaging with all tags intact.
• Proof of purchase must be provided.

Non-Returnable Items:

• Items marked as final sale or clearance.
• Perishable goods, personalized/custom products, and gift cards.
• Items that have been used or damaged by the customer.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to the original payment method.
• It may take [mention processing time, e.g., 5-10 business days] for the amount to reflect in your account.

Partial Refunds:
In some cases, only partial refunds may be granted if the item shows signs of use, is missing parts, or is not in its original condition.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please follow our return process and mention the exchange request.

Cancellations

Orders can be canceled before they are shipped. Once shipped, the order must go through the return process.

Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.
• Shipping costs are non-refundable.

We reserve the right to update this policy at any time.